Existing Customers

NEED SERVICE?
WE'RE HERE TO HELP.

If you're experiencing an issue with your security system, send us the details below. Our team will review the request, evaluate the problem, and determine the appropriate response.

Service Request

TELL US WHAT'S
HAPPENING.

Provide as much information as you can about the affected system or equipment. Photos and screenshots can also help our team understand the issue before we respond.

Request Service

TELL US WHAT'S
GOING ON.

The more information we have before reviewing the request, the better prepared we can be to diagnose the problem and determine what needs to happen next.

Identify the Location Tell us which site is experiencing the issue so we can identify the correct system and equipment.
Describe the Problem Let us know what isn't working, when you noticed it, and whether the affected system is still operational.
Include Photos When Helpful Photos or screenshots can provide useful information when the problem is visible or an error is being displayed.
Submit a Service Request
Name(Required)
Service Address(Required)
Is the affected system currently operational?(Required)
Tell us what is happening, when you first noticed it, and any troubleshooting you have already attempted.
Drop files here or
Accepted file types: jpg, jpeg, png, pdf, Max. file size: 1 GB, Max. files: 5.
    This field is for validation purposes and should be left unchanged.

    After You Submit

    WE'LL TAKE IT
    FROM HERE.

    Your request gives our team the information needed to begin evaluating the issue and coordinate the appropriate service response.

    01

    Review the Request

    We review the site, affected equipment, system status, description, and any photos or screenshots you've provided.

    02

    Assess the Issue

    Our team evaluates the available information and determines whether additional troubleshooting or an on-site service visit is appropriate.

    03

    Coordinate the Response

    We'll follow up as needed and coordinate the next step based on the equipment, issue, and service requirements.

    Urgent Service Need?

    NEED TO SPEAK
    WITH OUR TEAM?

    If the issue requires immediate attention, call Demiguard Security directly instead of relying solely on the online service request.

    Call Demiguard Security (877) 336-4473